Processing v.s Shipping Days: Processing is how long a company takes to prepare your order or package before shipment. Shipping: how long your order or package takes to arrive to you once shipped.
How long is our processing days? Processing days depends on the products availability. Our processing days are 3-13 business days (Monday-Thursday) for in stock and may be subject to change .
How long is Shipping? Shipping is 2-5 business days once we ship out your product.
What does Pre ordered Mean? When you order an item that is pre ordered it mean it is ordered AFTER you buy. This means you have an understand it will ship later. Pre ordered items have to arrive to me first AND THEN ship to you! Pre ordered items take 2-3 weeks to arrive. We cannot quickly control how fast our vendor ships. After the 2-3 weeks period, your item should be shipped out depending on the product.
Refund Policy:
GoldenKissezxGiCreates has a no refund policy!! Refunds are only offered if there was a mistake on my part such as I sent you the wrong order, Or made your order with the wrong color etc. If you are simply just dissatified with your order, you may send it back and you will be offered store credit. Store credit does not include the price of shipping, it will be just for the item(s) you no longer want. Once you file for store credit using our contact tab, and the item(s) you no longer want are sent back; you will be sent a code for your store credit. The next time you order you just enter your code at checkout and it will deduct the amount you have in store credit from your total.
Tracking Number:
Your tracking number will be sent to you via the email you used to place the order. If you did not receive a tracking number AFTER the processing days have been completed THEN email me for more updates .
Reship Fee:
It is very important to make sure you put the correct shipping address at checkout. Orders are shipped to the address as is, addresses are not altered or modified. If the package is returned due to to incorrect or insufficient address, a reship fee will be applied to send the order a second time. If the package is mis-delivered to the wrong address due to the wrong address at checkout, it is a non-refundable. Reship Fee(s): (depends on weight) $5.00 , $7.50 , $10.00 , $15.00 or more.
Extra Info:
* Holiday's do not count as processing days
* Processing may take longer for pre-ordered items
* We DO NOT offer refunds on any items, if refunded , we do no refund the SHIPPING FEE, if it has already been paid for. And you agree to understand this*
* If your package is damaged or missing, we do not have control over that
* Once you place an order you put the incorrect address or information, you MUST pay automatically pay a fee even if your order has not shipped